Refund Policy

This Refund Policy explains how refunds and returns are handled for the LG ComfortPro Heater. Please read it carefully before placing an order.

Important: Orders Are Handled by the Official Seller

This website is an independent review and information page. We do not process payments, ship products or issue refunds. When you click an order link on this site, you are redirected to the official order page operated by the seller, and your purchase contract is made directly with that seller. The seller's own refund, return and warranty terms — shown at checkout and in their order confirmation — govern your purchase.

Requesting a Refund

• Contact the seller first: use the support channels shown in your order confirmation email or on the official order page. Provide your order number, the email used for the purchase, and the reason for the return.
• Keep the product and packaging: most refund policies require the item to be returned complete, undamaged and in its original packaging, so please retain both until your refund is confirmed.
• Act within the stated window: refund and return windows are defined by the seller on the order page. Request your return within that period to remain eligible.

Common Conditions Applied by Sellers

While exact conditions are set by the seller, refund policies for appliances of this kind typically include: the product must be returned within the stated return window; the item must be free of damage caused by misuse, drops or unauthorised repair; original accessories, remotes and packaging should be included; return shipping may be at the customer's cost unless the item arrived faulty or incorrect; and refunds are issued to the original payment method once the returned item is received and inspected.

Faulty or Damaged Items

If your unit arrives damaged or develops a fault, contact the seller's support immediately with photos or video of the issue. Faulty-on-arrival items are usually replaced or refunded in full, including reasonable return shipping, in accordance with the seller's policy and your local consumer protection laws, which always apply in addition to the seller's terms.

Order Cancellations

If you wish to cancel an order, contact the seller as soon as possible. Cancellations are generally only possible before the item has been dispatched; once shipped, the standard return process applies.

How We Can Help

We cannot issue refunds or intervene in a seller's transaction on your behalf, but we can help you reach the right support channel. If you are unsure where to turn, contact us by email at contact@nutrafame.com, on Telegram at @shubhammalva, or on WhatsApp at +91 70555 67447, include your order number, and we will point you to the correct contact.